FREE EXPRESS SHIPPING WITHIN AUSTRALIA

Frequently Asked Questions

Where do you ship from?

All Australian orders are express shipped from our Adelaide studio.

Due to current international shipping delays we have partnered with professional printers in New Zealand, United States and United Kingdom for international orders.

When will I receive my order?

You can find detailed delivery information here. Once your order has been dispatched, you will receive a confirmation email with carrier details and a tracking number if available.

Is my photo good enough to be turned into a portrait?

Click here to see our photo guidelines. If you are still in doubt, feel free to email a few photos through to us at hello@cooperandboo.com.au and we can help you decide.

Can I see the portrait before it gets printed?

Yes, absolutely! We will send you a digital proof via email prior to printing your portrait. Please check your junk folder and contact us if you haven’t received your proof within 7 business days.

What changes can I make to my proof?

You can change the background colour, font and placement of the artwork. Changing the reference photo will incur a rework fee.

What is your refund policy?

Due to the custom nature of our products, we are unable to offer returns or refunds. Please see our return policy here.