Frequently Asked Questions

All Australian orders are express shipped from our Adelaide studio.

Due to current international shipping delays we have partnered with professional printers in New Zealand, United States and United Kingdom for international orders.

You can find detailed delivery information here. Once your order has been dispatched, you will receive a confirmation email with carrier details and a tracking number if available.

Click here to see our photo guidelines. If you are still in doubt, feel free to email a few photos through to us at and we can help you decide.

Yes, absolutely! We will send you a digital proof via email prior to printing your portrait. Please check your junk folder and contact us if you haven’t received your proof within 7 business days.

You can change the background colour, font and placement of the artwork. Changing the reference photo will incur a rework fee.

Due to the custom nature of our products, we are unable to offer returns or refunds. Please see our return policy here.